VOYOLink OpenConnect Telematics Program - FAQ for Shops

A: OpenConnect allows customers vehicles using third-party to connect to shops. This connection allows shops to receive vehicle health and maintenance information automatically, streamlining service decisions and improving customer relationships.

A: VOYOLink integrates with Geotab, Samsara, Azuga and Matrack.

A: No additional hardware is required. All integration steps between 3rd party telematics and connections to shops are handled by VOYOLink.

A: Yes – 3rd party telematics will post alerts in the same manner as VOYO telematics.

A: Supported data is dependent on the telematics brand. All systems report engine S Codes. Other information available from the provider or entered by the fleet can include odometer, remaining oil life, tire pressure and customized alerts.

A: Customers use the standard link process by requesting a connection from the page: https://voyolink.com/find-shops/

A: Step 1: Create a VOYOLink account @ www.voyolink.com/create-account/ Step 2: When logged in, go to Accounts, then select integrations. Step 3: Enter account information for your telematics account.

A: Shops will receive a customer link request by email and in VOYOLink. Options to accept a connection include: 1. Directly from the email. 2. Logged in to VOYOLink 3. Shops can also elect to automatically accept link requests from the VOYOLink Settings menu.

A: Yes. You are in full control and may choose to accept or decline connection requests.

A: The Customer will be notified a link request will declined. No fees will be charged if a link request is not accepted.

A: The fee is $2.50 per connected vehicle, per month.

A: Fees are automatically billed to the credit card on file with your VOYOLink account. Charges are made monthly in arrears.

A: No. You are only charged for vehicles that remain actively connected to your shop in a given month.

A: No. There are no minimums or long-term contracts. You only pay for active connections.

A: Yes. You can update your payment method at any time through your VOYOLink billing portal.

A: You will receive an email notification and the vehicle will appear in your VOYOLink dashboard.

A: Depending on the telematics provider, data may include diagnostic trouble codes (DTCs), maintenance alerts, mileage, and other service-relevant information.

A: You can contact VOYOLink Support through the Help section of your portal or by emailing support@voyolink.com.

A: Yes. You may remove a vehicle connection at any time through the VOYOLink portal. Billing will stop at the end of that billing period for the disconnected vehicle.

A: The vehicle connection will automatically be removed, and billing will stop for that vehicle.

A: VOYOLink complies with industry security standards. Shops are expected to keep their login credentials secure and follow best practices when handling customer data.

A: Yes. Shops must accept the VOYOLink Terms of Service when registering for the program.