Terms of Use

Effective date:  May 27, 2026

ARBITRATION NOTICE: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND VOYOMOTIVE, LLC (“VOYO”) WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE LAWSUIT OR CLASS-WIDE OR REPRESENTATIVE ARBITRATION.

1. Acknowledgment and Acceptance of Terms

Voyomotive, LLC (“Voyo,” “we,” “us”) provides the Voyo Software, the Voyo Hardware, the Voyo Data Plans, the Site and various related information products and other services (collectively, the “Service”) subject to your compliance with all of the terms and conditions contained in these Terms of Use (“Terms”) and the Privacy Policy. By installing the App, purchasing or leasing Voyo Hardware, subscribing to a Voyo Data Plan, completing the registration process, using the Service, or otherwise indicating acceptance, you agree to be bound by these Terms.

When we use the term “you,” we mean you personally and/or the company, organization, or entity you represent. You represent and warrant that you are at least 18 years of age, are legally capable of entering into these Terms, and have authority to bind any entity you represent. Voyo is not intended for children under 13 years of age.

YOUR REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE.

2. APPLICABILITY AND USER ROLES

These Terms apply to all users of the Service, including individual vehicle owners, fleet owners and operators, repair shops and service providers, resellers, sales agents, and authorized users acting on behalf of any of the foregoing.

Use of the Service does not grant reseller rights, sales agent rights, program participation, exclusivity, commission eligibility, or other commercial rights unless expressly agreed to in a separate written agreement executed by Voyomotive. Participation in one program does not imply participation in any other program.

These Terms govern access to and use of the Service by all users. If you have entered into a separate written agreement with Voyomotive (including without limitation a Reseller Agreement, Independent Representative Agreement, Service Provider Agreement, Fleet Agreement, or other program-specific agreement), such agreement governs your commercial rights, commissions, resale authority, and program participation. In the event of a conflict, these Terms control solely with respect to platform access, acceptable use, data usage, suspension, termination of access, intellectual property, limitation of liability, and arbitration, unless the separate written agreement expressly states otherwise.

3. DESCRIPTION OF SERVICES

The Voyo Software includes websites operated by Voyomotive, mobile and web applications, APIs, cloud-based services, and software embedded in Voyo Hardware. The Voyo Hardware includes Voyo devices and approved third-party devices connected to vehicles. Voyo Data Plans include subscription-based connectivity and data services. Voyo reserves the right to modify or discontinue the Service at any time without liability. Certain hardware programs, subscription plans, or reseller offerings may be subject to additional program-specific terms and conditions available via the Service or applicable FAQs, including without limitation the VOYO Hub Flex Plan and Annual Subscription Terms.

For purposes of these Terms, the “Service” and “Voyomotive Platform” include all current and future Voyomotive products, services, portals, programs, integrations, and offerings, including without limitation VOYOLink, VOYOHub, VOYOTrak, mobile applications, web portals, APIs, hardware devices, firmware, data ingestion systems, analytics services, connection services, subscription programs, reseller programs, referral programs, enterprise programs, and any successor or replacement offerings.

4. AUTHORIZATION AND RELIANCE

You represent and warrant that you have obtained all necessary rights, permissions, and consents to access vehicles, vehicle data, accounts, and systems connected to the Service. Voyomotive relies on representations from users and authorized service providers and has no obligation to independently verify end-customer authorization or consent.

5. AUTHORIZED USERS

You may permit employees, agents, contractors, customers, or other representatives (“Authorized Users”) to access the Service on your behalf.
You are responsible for all acts and omissions of Authorized Users.
Authorized User status relates solely to permitted access and use of the Service and does not determine eligibility for resale rights, commissions, referral payments, or participation in any Voyomotive commercial program.

6. THIRD-PARTY SYSTEMS AND TELEMATICS PROVIDERS

The Service may connect to OEM systems and aftermarket telematics systems operated by third parties. Access to such systems is governed by third-party terms.
Voyomotive does not control, endorse, or assume liability for third-party systems.

7. CREDENTIAL HANDLING

Voyomotive does not receive or store third-party credentials. Credential handling occurs solely between the customer and the applicable third party or authorized provider.

8. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of account credentials and for all activity occurring under your account.
Voyomotive may rely on communications received through your account as authorized by you.

9. FEES AND PAYMENT

Certain Services require payment of fees. Fees are governed by applicable order forms, invoices, portals, FAQs, or program specific terms.
Failure to pay may result in suspension or termination of access.

10. ACCEPTABLE USE

You agree not to use the Service in any unlawful manner, to infringe the rights of others, or to interfere with vehicle operation or the Service.

11. SUSPENSION AND TERMINATION

Voyomotive may suspend, restrict, disable, or terminate access to the Service, in whole or in part, at any time if Voyomotive determines in its reasonable discretion that:

(i) you have violated these Terms;
(ii) you have violated any separate written agreement with Voyomotive;
(iii) your use presents security, legal, regulatory, reputational, operational, or commercial risk;
(iv) required fees have not been paid; or
(v) suspension is necessary to protect the integrity of the Service or third-party systems.

Suspension of access under these Terms affects only access to the Service and does not, by itself, determine commission eligibility, commercial rights, or termination under any separate written agreement, unless expressly provided in such agreement.

Voyomotive shall have no liability arising from suspension, restriction, or termination of access exercised in good faith.

12. INTELLECTUAL PROPERTY

All intellectual property rights in the Service are owned by Voyomotive or its licensors.

Feedback. If you provide Voyomotive with suggestions, ideas, enhancement requests, recommendations, corrections, or other feedback relating to the Service (“Feedback”), you hereby irrevocably assign to Voyomotive all right, title, and interest in and to such Feedback. To the extent assignment is not permitted by law, you grant Voyomotive a perpetual, irrevocable, worldwide, royalty-free, fully transferable, sublicensable license to use, modify, incorporate, commercialize, and exploit such Feedback without restriction or compensation. Voyomotive shall have no obligation to implement any Feedback.

13. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOYO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. For avoidance of doubt, the limitations in this Section apply to all claims arising out of or relating to the Voyomotive Platform, including without limitation hardware, firmware, software, portals, data services, APIs, integrations, analytics, connection services, subscription programs, and all related offerings, whether current or future.

VOYO’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE GIVING RISE TO THE CLAIM.

15. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Voyomotive from claims arising from your use of the Service or violation of these Terms.

16. EXPORT CONTROLS

The Service is subject to U.S. export control laws and may not be used in embargoed countries or by prohibited persons.

17. INTERNATIONAL USE

The Service is intended for use in the United States and Canada. Access from other jurisdictions is at your own risk.

18. GOVERNING LAW

These Terms are governed by the laws of the State of Delaware. For disputes not subject to arbitration, exclusive jurisdiction lies in San Francisco, California.

19. BINDING ARBITRATION AND CLASS AND REPRESENTATIVE ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Initial Dispute Resolution. Our Customer Support Department is available via email at contact@voyomotive.com to address any concerns you may have regarding the Service. The parties shall use their best efforts to resolve any dispute through good faith negotiations before initiating arbitration.

Binding Arbitration. If the parties do not reach an agreed solution within thirty (30) days, all claims arising out of or relating to these Terms, the Service, or the parties’ relationship shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, excluding any rules permitting class or representative actions.

Arbitration Authority. The arbitrator shall have exclusive authority to resolve disputes relating to interpretation, enforceability, or formation of these Terms. The arbitrator may award relief available in a court of law. Class and Representative Action Waiver. Arbitration shall be conducted on an individual basis only. YOU AND VOYOMOTIVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER OR REPRESENTATIVE.

Exceptions. Either party may bring claims in small claims court or seek injunctive relief for intellectual property protection.

Changes to Arbitration. Voyomotive will provide sixty (60) days’ notice of material changes to this arbitration provision.

20. SMS MESSAGING TERMS

These SMS Messaging Terms supplement and are incorporated into these Terms. In the event of a conflict between this SMS section and the rest of these Terms, this SMS section controls solely with respect to SMS messaging consent, opt-out instructions, carrier disclosures, and message-related disclosures; the rest of these Terms continue to govern all other aspects of the Service.

1. Program Description: This messaging program sends transactional and service-related SMS messages to customers, users, and other contacts who have provided a mobile phone number to Voyomotive and have explicitly opted in to receive SMS notifications. Messages may include appointment confirmations, reminders, rescheduling updates, account setup messages, service notifications, support communications, and other communications related to your use of the Service. SMS consent is not a condition of purchase.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us unless you rejoin by signing up again or otherwise providing renewed consent. Opting out of SMS messages does not terminate your Voyomotive account, subscription, data plan, hardware agreement, VOYOLink connection, VOYOHub relationship, VOYOTrak access, or other service relationship with Voyomotive.

3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to contact@voyomotive.com or call (888) 321-4633 during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your use of the Service, account activity, service events, support interactions, and appointment or scheduling activity. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: The SMS program is supported by participating U.S. wireless carriers. Availability may vary by carrier and location.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at Voyomotive Privacy Policy.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable carrier requirements, regarding the use of SMS communications.

21. NOTICES

Notices to Voyomotive must be sent to 1058 N. Tamiami Trail, Suite 108-137, Sarasota, FL 34236, or contact@voyomotive.com. Notices to you may be sent electronically or through the Service.

22. ENTIRE AGREEMENT

These Terms and the Privacy Policy constitute the entire agreement between you and Voyomotive concerning access to and use of the Service.

These Terms do not supersede separate written agreements governing reseller, sales agent, service provider, fleet, Independent Representative, or other commercial relationships with Voyomotive. Such agreements govern commercial rights, commissions, and program participation.

In the event of any conflict between these Terms and a separate written agreement, the separate written agreement controls solely with respect to commercial rights and program participation, and these Terms control with respect to platform access, acceptable use, intellectual property, limitation of liability, indemnification, and dispute resolution, unless expressly stated otherwise in such separate written agreement.

23. ASSIGNMENT

You may not assign these Terms without Voyomotive’s consent. Voyomotive may assign freely.

24. CALIFORNIA NOTICE

Under California Civil Code Section 1789.3, complaints may be directed to the California Department of Consumer Affairs.

25. MISCELLANEOUS

If any provision is held unenforceable, the remaining provisions shall remain in effect. No waiver shall be deemed a waiver of any other provision.